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| www.dotme.ws | "DotMe Web Hosting" Frequently Asked Questions |
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Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "yourdomain.dom" by going to "www.yourdomain.dom" as well as "yourdomain.dom".
Do you offer dial-up internet access?
No, you will need to connect to your web site through your local ISP.
Do you offer web page design services?
Yes, we offer affordable web site design. Each web page we design will cost you $50.00 with a minimum of three pages. Flash intro page are $75.00 and Flash banners are an extra $25.00. We use JAVA, Flash and DHTML scripts to add style and functional to your web site. If you need advance graphic design work for a company logo or pictures for your site please contact us for a separate price quote. If need anymore info please contact us.
Where can I check domain name availability?
You can check for domain availability from here or go directly to InterNIC.com web site.
Do you handle domain registration?
Yes, we do!
Invalid User Name and Password?
You need to set up your browser to accept third party cookies. Open Internet Explorer go to 'Tools' then into 'Internet Options' click on 'Privacy tab' then click on 'Advanced button'. Under Cookies check the box "override automatic cookie handler". Make sure you have "accept Third-Party cookies" checked. That's it!
How do I check my dotme.ws email account on the web?
This only applies to the dotme.ws email accounts. To check your email you need to click on the URL that says, "DotMe Inc. email click here". After you click on that you can pick which email interface you like to use. Your email address is your user name and you have an assigned password from DotMe. To set up your email using a third party email client like Outlook or Outlook Express. There is only three things you need to know. One is your user name is your email address and your password that we gave you. The second thing is our POP3 server is dotme.ws and SMTP server is dotme.ws. The third thing is to place a check mark in the box that says, "My server requires authentication". if you need more info click here.
Can I transfer existing domain name to your services?
Yes. When you place an order, be sure to specify that you are requesting a transfer and not a new domain. You should keep the service at the present site while waiting for Network Solutions to complete the transfer. We will provide you with a static IP address so you can begin using your site on our server right away.
Use the domain registrar of your choice such as Register.com to register your domain name.
Will you do the domain name registration for me?
Yes, first go here ( Register.com ) to see if the domain name is available.
How long does it take before my domain name is active?
Once your account has been activated your domain should start responding within 12-72 hours.
How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport Protocol (FTP). CuteFTP is VERY easy to use, and has a very intuitive, easy to use interface. The lower left panel is YOUR COMPUTER - the lower right panel is THE REMOTE SITE - in this instance, your ftp site. Everything is drop and drag - to upload, drag the appropriate file from the left panel to the right panel. To download a file on the remote server, simply reverse the process - drag the file on the remote server - lower right hand panel - over to the lower left panel. Easy!
Will I have unlimited access to update my pages ?
You have unlimited access via FTP to your site over the Internet 24 hours a day, 7 days a week. You can "upload" files to your site - in other words, transfer files from your computer to one of our web servers on the Internet - and you can also "download" files from your site - in other words, transfer files from your site on our web servers, to your computer.
Can multiple domains point to the same HTML files ?
Yes, you can stack additional domain
names to your account for a one time $10
setup fee per domain. Domain name stacking means we add the domain onto
your existing domain name. This is generally used for example when you
want
.com .net and .org of the same domain name to resolve to the same
location.
Can I use my account for commercial purposes ?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. If desired, secure server is available which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode.
Can I resell space within my own account ?
Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. You can acquire multiple FTP accounts for shared access.
Do you host other domain extensions besides .Com .Net or .Org?
Yes, we host ALL domain name extensions - .nu, .to, .ws, .co.uk, .cc, tv, biz, us, etc.
Do you accept international orders ?
Yes. We are pleased to have customers around the world and we're as close as your computer. We host all domain name extensions.
What contract and payment terms are available?
We offer a annual payment option. For more information, visit our plans & pricing section. We accept Visa & Master Card, as well as personal and business checks through PayPal.Com. We also accept International Money Orders.
Do you offer technical support to customers ?
Yes. We encourage our customers to use our Contact Form for questions or concerns about their web site. We are very quick to respond to support issues, usually within 2 hours.
Do you have an 'uptime' guarantee?
Yes. We guarantee that your site will be up a minimum of 99.9% of the time. If we fail in any given month, you receive one full free month of hosting service.
We are located in Lakewood California. For contact information, click here. We maintain our servers at a secure facility professionally monitored 24/7.
How long does it take to set up a new account ?
We process orders around the clock, 24 hours a day, 7 days a week! Once an account is set up an activation notice will be sent to you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately.
You can access your FTP site from the www.Dotme.ws home page or in Internet Explorer and Netscape type "ftp://yourdomainname:1021". Logon using your user ID and password. If you use a third party FTP program and need assistance contact us at techsupport@dotme.ws.
You can place an order directly from our web site 24 hours a day!
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