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"DotMe Web Hosting" - Acceptable Use Policy Page 3 of 3

 

TECHNICAL SUPPORT

DotMe Inc assumes that the user has a basic understanding of their computer. DotMe Inc will not train users in basic computer skills such as, but not limited to deleting files or creating directories. Technical support is intended to facilitate the setup of your properly functioning computer system for access to our services. Your computer must recognize your modem or network card, and receive a dial tone or network link connectivity before any technical support will be dispensed. Our technical support staff is not trained to and will not assist you in installing and/or troubleshooting modems, network cards, routers, complex network configurations or telephone lines.

Payment

Unless otherwise stated in the schedule, we will invoice you monthly. You agree to pay within 20 days from receipt of the invoice or end of month. For overdue invoices, your service may be suspended until payment is received. Customers will be responsible for paying monthly subscription fees while services are suspended due to non-payment. There will be a $15 Service charge on all returned checks, disputed credit cards, and credit card chargebacks.

BILLING

DotMe Inc offers a 30 day money-back guarantee for web hosting accounts. There is no money back guarantee for any other services unless specifically written in a special one time promotion. There are no pro-rated refunds for unused time beyond 30 days. Accounts that are more than 14 (fourteen) days delinquent in payment may be suspended until payment has been received. Your account is not "monitored" for inactivity and we do not assume that you wish to cancel if you have not used your account. Customer is responsible for any disputed charges beyond 60 days from the date of the charge. All accounts suspended for non-payment are subject to a $50.00 re-activation fee.  Any accounts who go into collections status will be transferred to a collections agency and incur a $25.00 processing fee.

CANCELLATIONS

It is the customer’s responsibility to cancel an account with a written notice to the Customer Service Department at DotMe Inc. Customers who wish to cancel their account must give a 30 day notice before canceling. The Customer Service Department can be reached by fax at 562 421-8572, or by sending an email to our billing department.  You can send the email to billing@dotme.ws a specific reason for cancellation and the specific date that it will take place should be listed in the written notice. Once you have canceled the account, you are responsible for monitoring any charges that occur. You are responsible for any usage fees up to thirty days after your cancellation request is received.  Early termination fees will be applied to accounts in a contract that break their contract due to cancellation.
 
CHOICE OF LAW

You and DotMe Inc agree that the law of the State of California, U.S.A. will apply to all matters relating to this Agreement and to DotMe Inc. In addition, you and DotMe Inc agree and consent that the courts of Los Angeles County, California, U.S.A. will have exclusive jurisdiction and be the exclusive venue for any legal actions relating to this Agreement or to the services provided hereunder. Customers agrees to defend, indemnify and hold harmless DotMe Inc, its officers, directors, employees, agents and licensees, from any claims and expenses, including reasonable attorney's fees, arising out of or relating to member's use of DotMe Inc services. Customers have no property rights in the e-mail and web page addresses supplied by DotMe Inc, and understand that this agreement is assignable by DotMe Inc. If any part of this agreement is unacceptable to you, you must immediately terminate your membership with Dotme Inc. This agreement shall automatically renew on the stated periodic basis unless terminated by either party giving the other thirty days written notice.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold DotMe Inc. harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against DotMe Inc., its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless DotMe Inc. against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with DotMe Inc. server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement.
Refusal of Services
We reserve the right to refuse or cancel service at our sole discretion.

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