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TECHNICAL
SUPPORT
DotMe Inc assumes that the user has a basic understanding of their
computer. DotMe Inc will not train users in basic computer skills such as,
but not limited to deleting files or creating directories. Technical
support is intended to facilitate the setup of your properly functioning
computer system for access to our services. Your computer must recognize
your modem or network card, and receive a dial tone or network link
connectivity before any technical support will be dispensed. Our technical
support staff is not trained to and will not assist you in installing
and/or troubleshooting modems, network cards, routers, complex network
configurations or telephone lines.
Payment
Unless otherwise
stated in the schedule, we will invoice you monthly. You agree to pay
within 20 days from receipt of the invoice or end of month. For overdue
invoices, your service may be suspended until payment is received.
Customers will be responsible for paying monthly subscription fees while
services are suspended due to non-payment. There will be a $15 Service
charge on all returned checks, disputed credit cards, and credit card
chargebacks.
BILLING
DotMe Inc offers a 30 day money-back guarantee for web hosting accounts.
There is no money back guarantee for any other services unless
specifically written in a special one time promotion. There are no
pro-rated refunds for unused time beyond 30 days. Accounts that are more
than 14 (fourteen) days delinquent in payment may be suspended until
payment has been received. Your account is not "monitored" for
inactivity and we do not assume that you wish to cancel if you have not
used your account. Customer is responsible for any disputed charges beyond
60 days from the date of the charge. All accounts suspended for
non-payment are subject to a $50.00 re-activation fee. Any accounts
who go into collections status will be transferred to a collections agency
and incur a $25.00 processing fee.
CANCELLATIONS
It is the customer’s responsibility to cancel an account with a written
notice to the Customer Service Department at DotMe Inc. Customers who wish
to cancel their account must give a 30 day notice before canceling. The
Customer Service Department can be reached by fax at 562 421-8572, or by
sending an email to our billing department. You can send the email
to billing@dotme.ws a specific
reason for cancellation and the specific date that it will take place
should be listed in the written notice. Once you have canceled the
account, you are responsible for monitoring any charges that occur. You
are responsible for any usage fees up to thirty days after your
cancellation request is received. Early termination fees will be
applied to accounts in a contract that break their contract due to
cancellation.
CHOICE OF LAW
You and DotMe Inc agree that the law of the State of California, U.S.A.
will apply to all matters relating to this Agreement and to DotMe Inc. In
addition, you and DotMe Inc agree and consent that the courts of Los
Angeles County, California, U.S.A. will have exclusive jurisdiction and be
the exclusive venue for any legal actions relating to this Agreement or to
the services provided hereunder. Customers agrees to defend, indemnify and
hold harmless DotMe Inc, its officers, directors, employees, agents and
licensees, from any claims and expenses, including reasonable attorney's
fees, arising out of or relating to member's use of DotMe Inc services.
Customers have no property rights in the e-mail and web page addresses
supplied by DotMe Inc, and understand that this agreement is assignable by
DotMe Inc. If any part of this agreement is unacceptable to you, you must
immediately terminate your membership with Dotme Inc. This agreement shall
automatically renew on the stated periodic basis unless terminated by
either party giving the other thirty days written notice.
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Indemnification
Customer agrees that it shall defend, indemnify, save and hold
DotMe Inc. harmless from any
and all demands, liabilities, losses, costs and claims, including
reasonable attorney's fees asserted against DotMe Inc., its agents, its
customers, officers and employees, that may arise or result from any
service provided or performed or agreed to be performed or any product
sold by customer, it's agents, employees or assigns. Customer agrees to
defend, indemnify and hold harmless DotMe Inc. against
liabilities arising out of; (1) any injury to person or property caused by
any products sold or otherwise distributed in connection with DotMe Inc. server; (2) any material supplied by customer infringing or allegedly
infringing on the proprietary rights of a third party and (3) copyright
infringement. |
Refusal of Services
We reserve the right to refuse or cancel service at our sole
discretion. |
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